Introduction

Astraluna Tea (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website, purchase products, or otherwise interact with us.

By using our website, you agree to the practices described in this Privacy Policy.

Who We Are

If you have any questions regarding this Privacy Policy or your personal data, you can contact us at:

Astraluna Tea

Email: info@astralunatea.co.uk
WhatsApp Us: (+44) 7479 572 774

Information We Collect

Depending on how you interact with us, we may collect:

Personal Information

Name
Billing address
Shipping address
Email address
Telephone number

Order Information

Products purchased
Order history
Delivery preferences

Payment Information

Payments are securely processed through Shopify Payments and other authorised payment providers.

We do not store your full payment card details.

Technical Information

When you visit our website we may automatically collect:

IP address
Browser type
Device information
Operating system
Pages viewed
Time spent on the website
Referral website
Cookie identifiers

How We Use Your Information

We use your information to:

Process and fulfil orders
Deliver products
Provide customer support
Send order confirmations
Prevent fraud
Improve our website
Comply with legal obligations
Respond to enquiries

Where you have given consent, we may also send marketing emails about new teas, offers and updates.

You may unsubscribe at any time.

Legal Basis for Processing

Under UK GDPR, we process your information because:

It is necessary to fulfil a contract with you.
It is necessary to comply with legal obligations.
It is necessary for our legitimate business interests.
You have provided consent (for example, marketing emails).

Sharing Your Information

We only share information where necessary.

This may include:

Shopify
Payment providers
Shipping and courier companies
Website hosting providers
Marketing platforms (where you have consented)
Accountants and professional advisers
Government authorities where required by law

We never sell your personal information.

International Transfers

Some of our service providers may process data outside the United Kingdom.

Where this occurs, appropriate safeguards are used to protect your personal information in accordance with applicable data protection laws.

Cookies

Our website uses cookies to:

Remember your preferences
Keep your shopping cart active
Improve website performance
Understand how visitors use our website
Support marketing and advertising

You can control cookies through your browser settings.

Some cookies are essential for the operation of the website.

Marketing Communications

If you subscribe to our mailing list, we may send:

Product announcements
Tea education
Promotions
Seasonal offers

You may unsubscribe at any time using the link in any email or by contacting us.

Data Retention

We retain personal information only for as long as necessary to:

Fulfil orders
Meet legal obligations
Resolve disputes
Maintain financial records

Some information may be retained where required by tax or accounting legislation.

Security

We take appropriate technical and organisational measures to protect your information against:

Unauthorised access
Loss
Misuse
Disclosure
Alteration

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

Your Rights

Depending on your location, you may have rights including:

Access your personal information
Correct inaccurate information
Request deletion
Restrict processing
Object to processing
Withdraw consent
Request data portability
Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise these rights, please contact us.

Children’s Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children.

Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Changes will be posted on this page together with the updated revision date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact: