Shipping and Delivery

At Astraluna Tea, we take great care in preparing every order so that your tea arrives in excellent condition, ready to become part of your daily ritual.

Every order is packed with the same care and attention that goes into selecting our teas. We aim to dispatch orders promptly while ensuring each parcel meets our quality standards.


Packaging

Every Astraluna Tea order is packed using food-safe packaging selected to help preserve freshness during transit.

We carefully prepare each parcel to ensure it arrives in excellent condition, whether travelling across the United Kingdom or across the world.

Where possible, we aim to use packaging that is recyclable or responsibly sourced.


Order Processing

Orders are typically processed within 1–3 working days (Monday to Friday, excluding UK public holidays).

During periods of increased demand, seasonal promotions or public holidays, processing times may occasionally be extended. Should any significant delay occur, we will notify you as soon as reasonably possible.

Once your order has been dispatched, you will receive a dispatch confirmation email. Where applicable, tracking information will also be provided.


Shipping Costs

Shipping costs are calculated during checkout based on the destination, weight of your order and the selected delivery service.

All applicable shipping charges will be clearly displayed before payment is taken.


United Kingdom Delivery

We deliver throughout the United Kingdom using trusted postal and courier services.

Estimated delivery time: 2–5 working days after dispatch.

Delivery estimates are provided in good faith but cannot be guaranteed. Delays caused by severe weather, industrial action, courier disruption or other circumstances beyond our reasonable control may occasionally occur.


European Union Delivery

Astraluna Tea ships to selected countries throughout the European Union.

Estimated delivery time: 5–15 working days after dispatch.

Delivery times vary depending on the destination country, customs processing and local postal services.

VAT, Customs & Import Charges

Orders shipped outside the United Kingdom may be subject to local VAT, customs duties, import taxes or administration fees imposed by the destination country.

Unless otherwise stated during checkout, these charges are the responsibility of the customer.

Customers are encouraged to familiarise themselves with their country’s import regulations before placing an order.


International Delivery (Rest of World)

We proudly ship to many destinations worldwide.

Estimated delivery time: 7–21 working days after dispatch, although delivery times may vary depending on the destination country, customs clearance and local delivery services.


Delivery Partners

We work with trusted postal and courier providers to ensure your order reaches you safely.

The delivery service used may vary depending on the size, weight and destination of your order.


Tracking Your Order

Where a tracked delivery service has been selected, tracking details will be included in your dispatch confirmation email.

Please note that some lower-cost postal services do not include end-to-end tracking.


Customs, Duties & Import Taxes

International orders may be subject to:

  • Import duties
  • Customs clearance charges
  • Local taxes (including VAT, GST or sales tax)
  • Handling or brokerage fees

These charges are determined by the destination country’s customs authorities and remain the responsibility of the customer.

Astraluna Tea has no control over these charges and cannot estimate their amount.


Customs Delays

International shipments may occasionally be delayed by customs inspections or local import procedures.

Such delays are outside our control and do not constitute a failure to deliver within the estimated delivery time.


Shipping Restrictions

Some countries restrict or prohibit the importation of food products.

Astraluna Tea reserves the right to refuse or cancel orders to destinations where import restrictions, sanctions or unreliable delivery services prevent us from fulfilling the order safely and legally.

If we are unable to dispatch an order for these reasons, any payment received will be refunded in full.


Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

Astraluna Tea cannot accept responsibility for delays, additional charges or failed deliveries resulting from incorrect or incomplete address information supplied during checkout.

Please check your delivery details carefully before completing your order.


Failed Deliveries & Returned Parcels

If an order is returned to us because:

  • the delivery address was incorrect;
  • delivery was refused;
  • the parcel was not collected within the courier’s holding period; or
  • customs duties, taxes or import charges were not paid,

we may issue an appropriate refund once the parcel has been safely returned to us and inspected.

Original shipping costs, return shipping charges, customs fees and any additional costs incurred may be deducted from the refund where applicable.

Alternatively, we can arrange redelivery once any additional shipping costs have been paid.


Damaged, Missing or Incorrect Orders

If your order arrives damaged, incomplete or incorrect, please contact us within 14 days of receiving your order.

To help us resolve the matter as quickly as possible, please provide:

  • Your order number;
  • A description of the issue; and
  • Photographs of the parcel and products where appropriate.

We will investigate promptly and provide an appropriate resolution in accordance with your statutory consumer rights.


Lost Shipments

If your order has not arrived within the expected delivery period, please contact us as soon as possible.

We will work with the delivery provider to investigate the shipment and keep you informed throughout the process.

Where appropriate, replacement or refund options will be provided in accordance with applicable consumer legislation.


Responsibility for Delivery

Risk in the goods passes to you once the goods have been delivered to the delivery address you provided during checkout.

Ownership of the goods remains with Astraluna Tea until payment has been received in full.


Circumstances Beyond Our Control

Astraluna Tea shall not be liable for delays or failure to fulfil its obligations where such delays or failures arise from circumstances beyond our reasonable control. These include, but are not limited to:

  • severe weather;
  • natural disasters;
  • industrial action;
  • transport disruption;
  • customs delays;
  • acts of government;
  • pandemics; or
  • interruptions affecting postal or courier services.


Returns & Cancellations

Information about cancelling an order, returning goods and obtaining a refund can be found in our Returns & Refunds Policy.


Questions About Your Delivery

If you have any questions before placing an order or require assistance after your order has been dispatched, we are always happy to help.

We aim to respond to enquiries as promptly as possible during normal business hours.


Contact Us

Astraluna Tea

Email: info@astralunatea.co.uk

WhatsApp: +44 (0)7479 572 774

 

Last updated: 17 July 2026